Refunds and cancellation

Last updated 11 September 2026

Razorpay requires a published refund and cancellation policy before an account can go live. Review the wording with a lawyer and complete the placeholders before launch.

Cancelling

Cancel any time from your account page, in one click. No email, no retention call, no notice period.

You keep Pro access until the end of the period you have already paid for. After that the hosted voice stops, but your account and keys stay — a cancellation never deletes your keys or your account.

Refunds

• Within 7 days of your first payment — full refund, for any reason, no questions. Email us.
• Service was broken — if the hosted voice was unavailable for more than 24 hours in a billing period, we refund that period in full.
• Accidental renewal — if you cancel within 48 hours of a renewal and have used less than 10% of that month's allowance, we refund it.
• Otherwise — we do not refund part-used months, because the underlying speech synthesis is already paid for by then.

How to request one

Email admin@brovoice.dev from the address on your account. We reply within 3 working days, and approved refunds reach your original payment method within 5 to 10 working days, depending on your bank.